About Products

1.Is Your Hair 100% Human Hair?What Is The Grade? Where Are They From?
We are selling nice virgin hair, which is natural and nice. It is 100% human hair, and top virgin hair. It is Brazilian hair.
2.Can They Be Straightened, Curled?
Treat the hair as if it is your own. Use a flat iron/straighter or tongs even when fitted, but as with your own hair, never use hot tools too often as you could dry the hair and it will not last as long.
3.Can I Dye Color The Hair?
Yes. The hair can be colored. As a general rule it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. If you can not get to a salon, always use a good quality hair dye and test a small sample first.

About Shipment

1.How Long Will Be Shipped After I Place An Order?
We offer Express shipping ( free shipping ) which takes 2-3 business days ( 2-3 business days in USA, others is 3-5 days ). For pre-sale or customized items, it will need ( 5-7 days) extra to be ready for shipment then. please confirm shipping time with our service via service@vrvogue.comThe Express Shipping includes DHL and Fedex. And you can receive a notification after shipped out.
2.Which Express Do You Use? How Long Can I Receive The Parcel?
We ues DHL or Fedex. Generally, the package will be delivered with 3-5 business days in USA. 4-7 days delivery in other countries.
3.When Will I Receive My Tracking Number?
You will receive a shipment confirmation email and tracking number within 24-48 hours of your order being shipped.
4.Can I Use Po.Box As The Shipping Address? Or Billing Address?
We don't accept PO.box(including FPO or APO) as the shipping address, because the Express(DHL/Fedex) can't delivery, we only accept the physical address as shipping address. However, you can use PO.box as billing address.
5.What If My Order Delivery Was Delayed?
We don't accept PO.box(including FPO or APO) as the shipping address, because the Express(DHL/Fedex) can't delivery, we only accept the physical address as shipping address. However, you can use PO.box as billing address
About Payment

1.What Payment Method Do You Accept?
We accept Visa, American Express, Mastercard, Discover, Visa/Debit or Paypal. If you wish to pay with multiple credit cards, please contact our customer service@vrvogue.com where our team can assist you further. We do not accept cash, cheques, installments, nor Cash On Delivery payments.
2.Why Is My Card Declined?
Sometimes when your card is expired, insufficient balance, or poor credit (maybe have a record of Chargeback or others) will lead to card declined when paying. So we suggest customers don't take a dispute with no reason, your personal credit record will be affected, and your next shopping will be declined. When your are declined, you can call your bank for the problem. Or you can try your another card. If still any problems, please send email to us : service@vrvogue.com
3.Is It Safe To Use My Credit Card On Your Website?
Yes! We understand that the safety of your personal information is extremely important to you. When you make a purchase from us online, your card information is protected by one of the most widely used and trusted security systems on the Internet. Card transactions are encrypted with a 256-bit SSL certificate, and our website is scanned and tested daily for malware/viruses.
4.How Do I Use My Coupon Code?
The purchasing process on our website is: Add to Cart > Checkout > Confirm > Payment. When you Checkout or Confirm, you can apply the coupon code.

About Return Policy

1.If I Don’t Satisfied With Your Products, Can I Return It?
Of course. We offer a 7-day return policy if you are not satisfied with your order.
2.How To Return An Order?
Please e-mail us at service@vrvogue.com and let us know your order number. Our customer service representatives determine eligibility for refunds and exchanges and then a "Return & Exchange" authorization will be sent to you.
3.If I Return The Parcel, Do I Need To Pay The Returned Shipping Fee?
If the returning is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you; If the returning is due to the buyer's problems (such as: don't like/want the item, order a wrong product/size ), we will remove $20 from your refund as loss of freight and handling fee.
4.How Long Can I Get A Refund If I Return It?
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 3-5 working days.
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