7-DAY RETURN & EXCHANGE POLICY
No Reason Return And Refund:
If you want to return an item without any quality problem for exchange within 7 days once it is received, please send an email to this email address（firstname.lastname@example.org） with your order number return entitled， we will offer you the return address. But you are supposed to pay the shipping fee . Return/refund for quality problem Please send us an email with your order number entitled if the item you received has any quality problem. such as: wrong color, wrong size, wrong style, and so on. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email. We will look into the case once we receive your email, then offer you some solutions.Besides, if you just don't want the item and want a refund, please also contact us within 7 days after you receipt it, and you will be charged up to 20% restocking fee. (this is withheld from refund)
Instruction for Return:
1. All orders must be returned within 7 days after receiving. We provide full refund if we detect manufacturer defect. Please contact our customer service department before returning, as the return address may be different from the address your order was originally shipped from. Please note that refunds for merchandise returned without contacting us cannot be guaranteed. .( WhatsApp:+8616637441308; e-mail:email@example.com)
2.All items must be returned in its original, factory condition, (unaltered, unworn, undamaged and with tags attached with the original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.
3.For any returns, you must contact customer service department to get the return address, and give us the track number. Once the returned package is received & inspected, your refund will be processed and automatically applied to your original payment account in 3 business days. Buyer are responsible for the return shipping charge
4.Hair care & styling product, accessories, liquids, and special-order items are ineligible for return.
5.All Refund by paypal, it takes 3 work days to arrive
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 3-5 working days.
If you haven’t received the refund within 3-5 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
The shipping rate before discount will apply and is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.
Customers who choose free shipping on their orders will have a $20 shipping fee deducted from their refund.
Order Cancellation: We can cancel the order for you if you contact us in time after your purchase.
1. If your payment finished and the parcel is not shipped out, You can cancel your order before your items delivery. And we will refund full of you money.
2. Orders can't be canceled once the parcel is shipped out or we have already begun to custom the hair extension.
3. For personalized/customized/special order items, any cancellations after 12 hrs will incur a corresponding material and processing fee.
Please note that we cannot cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.
If you want to return, exchange or cancel your order, please firstly contact us by service email: email@example.com. We will not provide any return, exchange or cancellation without our permission.